Why Your Data Safe with cuci7
We invest in the latest security infrastructure to ensure every piece of personal information you share with us remains protected at all times.
256-bit SSL Encryption
All data transmitted between your device and cuci7's servers is protected by industry-grade 256-bit SSL encryption — the same standard used by leading financial institutions.
Secure Data Storage
Member personal data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous 24/7 security monitoring.
Integrated KYC Verification
Our KYC process is designed to securely verify member identities while minimising unnecessary data exposure. KYC information is only accessed by authorised personnel.
No Data Sales
Cuci7 does not sell, rent, or trade members' personal data to third parties for any commercial purpose. Your data belongs to you, not us.
Mobile App Security
The cuci7 mobile app uses additional security layers including biometric authentication and local data encryption to keep your account secure on your device.
Full Notification Control
You have full control over marketing communications from cuci7. You can unsubscribe at any time through your account settings with no hassle.
Contents
1 Introduction
Cuci7 ("we", "our platform") values the privacy of every member who uses our services. This Privacy Policy clearly explains how we collect, store, use, and protect your personal data when you use the cuci7.pro website, our mobile app, and all related services.
This document has been drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. We believe transparency is the foundation of trust, which is why we explain every aspect of how your data is handled in plain, easy-to-understand language — not confusing legal jargon.
This policy applies to all users of the cuci7 platform, including website visitors, registered members, VIP members, and any individual who interacts with our services in any way. If you do not agree with any part of this policy, you are advised not to use our platform.
2 Data We Collect
Cuci7 only collects data that is strictly necessary to deliver quality services, ensure platform security, and comply with applicable legal requirements. The following are the types of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Identity verification & KYC |
| Contact Data | Email address, phone number | Communication & account verification |
| Financial Data | Bank account number, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Security & fraud prevention |
| Usage Data | Gaming history, betting patterns | Service improvement |
We also collect data automatically when you use our platform, including server logs, device information, and session data. This data is used solely for security purposes and technical platform improvements.
3 How Your Data Is Used
Every piece of data we collect has a specific purpose and is used responsibly. cuci7 uses your personal data for the following purposes:
- Account Management: Creating and maintaining your member account, including registration, login, and account recovery.
- Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
- Identity Verification: Conducting KYC processes required by law to prevent fraud and money laundering.
- Customer Support: Responding to enquiries, resolving complaints, and providing technical support to members.
- Platform Security: Detecting and preventing fraudulent activity, unauthorised access, and other security threats.
- Service Improvement: Analysing usage patterns to improve platform features and the overall user experience.
- Marketing Communications: Sending information about promotions, bonuses, and special offers — only to members who have consented to receive such communications.
- Legal Compliance: Fulfilling applicable legal obligations, regulations, and regulatory authority requirements.
Cuci7 does not use your data to make automated decisions that materially affect your rights without human intervention. We also do not use your data for profiling purposes unrelated to the services we offer.
4 Data Sharing with Third Parties
Cuci7 does not sell or trade members' personal data to any third party for commercial purposes. However, there are certain situations where we need to share your data with specific parties in order to deliver our services:
- Payment Service Providers: Payment partners who handle deposit and withdrawal transactions. They are bound by strict confidentiality agreements.
- Game Providers: The game software companies providing content on our platform require minimal data to ensure session continuity.
- Regulatory Authorities: When required by law or a directive from a legitimate regulatory authority, we may be required to disclose certain information.
- Cloud Service Providers: Our server infrastructure is operated by trusted cloud service providers with the highest security standards.
5 Cookies & Tracking Technology
The cuci7 website and app use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies for different purposes:
- Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting anonymous data on how you use our website to help us improve platform performance and responsiveness.
- Functional Cookies: Saving your preferences such as language, display settings, and login details for your convenience.
- Analytics Cookies: Used to understand aggregate usage patterns to help us make better decisions about platform development.
You can control and delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the cuci7 platform.
6 Data Security
Protecting your personal data is cuci7's top priority. We implement comprehensive technical and organisational security measures to safeguard your information against unauthorised access, loss, or disclosure.
- 256-bit SSL encryption for all data transmitted between your device and our servers.
- Encryption of sensitive data such as banking information and passwords using irreversible hashing algorithms.
- Multi-level access controls ensuring that only authorised personnel can access member personal data.
- Round-the-clock 24/7 security monitoring with automated intrusion detection systems.
- Regular security audits conducted by independent third-party cybersecurity experts.
- A comprehensive incident response plan to ensure swift action in the event of any security breach.
7 Your Rights as a Member
As a cuci7 member and data subject under Malaysia's PDPA, you have certain rights regarding your personal data. cuci7 respects and facilitates the exercise of these rights:
Right of Access
Request a copy of the personal data we hold about you
Right to Rectification
Correct inaccurate or outdated personal data
Right to Erasure
Request deletion of your data in certain circumstances
Right to Object
Object to data processing for direct marketing
Right to Portability
Receive your data in a machine-readable format
Right to Restriction
Restrict data processing under certain circumstances
To exercise any of the above rights, please contact the cuci7 support team via live chat or our official email. We will process your request within 30 business days. In complex cases, this period may be extended to 60 days with prior notification to you.
8 Data Retention & Deletion Period
Cuci7 retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following are our data retention guidelines:
- Active Account Data: Retained for the duration your account is active and for 5 years after account closure for audit record purposes.
- Financial Transaction Data: Retained for a minimum of 7 years in line with Malaysian financial and taxation legal requirements.
- KYC Documents: Retained for 5 years after the business relationship ends, in accordance with anti-money laundering legal requirements.
- System Log & Security: Retained for 12 months for security investigation and dispute resolution purposes.
- Marketing Data: Deleted within 30 days after you withdraw consent to receive marketing communications.
Once the retention period expires, your personal data will be securely deleted or anonymised using methods that ensure it cannot be recovered.
9 Third-Party Links & Services
The cuci7 platform may contain links to third-party websites or services such as game providers and payment processors. This Privacy Policy applies to the cuci7 platform only.
Cuci7 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the Privacy Policy of every third-party website you visit. The game and payment providers we work with are selected based on their security standards and reputation, but their privacy policies are separate from ours.
10 Changes to Privacy Policy
Cuci7 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. We will notify you of any material changes through:
- Prominent notice on the cuci7 platform homepage for at least 7 days.
- Email notification to your registered email address for significant changes.
- In-app notification on the cuci7 mobile app when you log in after the changes take effect.
The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Continued use of the platform after any changes constitutes acceptance of the revised terms.
11 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer team.
We are committed to responding to all privacy-related enquiries within 5 working days. For more complex cases requiring in-depth investigation, we will contact you within 14 working days with a status update.
Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.